Scheduling and Customer Service Administrator

Scheduling & Customer Service Administrator

Location: Bridgwater

Job type: Permanent

Hours: 40 hours per week 8:30am – 17:00pm

Salary: Up to £32,000 per annum

Hawk 3 Talent Solutions are currently recruiting for a Scheduling & Customer Service Administrator for a well-established organisation to join their team in Bridgwater.

This opportunity would suit someone with previous experience scheduling engineers, service technicians or drivers, or a Transport Planner looking to move into a varied office-based role.

Key responsibilities:

• Planning and coordinating daily schedules for field based technicians
• Allocating reactive and planned work efficiently
• Optimising routes and travel time to maximise productivity
• Managing customer orders and maintaining accurate records
• Managing shared inboxes and responding to service requests
• Liaising with technicians and customers to resolve scheduling issues
• Updating internal systems and ensuring data accuracy
• Supporting continuous improvements within scheduling and operational processes

About you:

• Previous experience in a scheduling, planning, dispatch or coordination role
• Experience working with field engineers, service technicians or drivers
• Transport planning or haulage experience will also be considered
• Excellent organisation skills and ability to prioritise workloads
• Strong communication and customer service skills
• Comfortable working in a busy environments
• Good IT skills including Microsoft Office
• Company pension scheme
• Cycle to work scheme
• Free onsite parking
• Ongoing training and development
• Supportive and friendly working environment

Closing date is 01/11/2026

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