Onsite Customer Experience & Escalation Specialist

Mari is seeking an on-site Customer Operations Associate for Winter Wonderland in London. You will act as the first line escalation point for on-site customer complaints, resolve issues, log interactions, and coordinate with ride operators and other departments to maintain guest satisfaction.

You will handle enquiries via Zendesk, phone, email and in person, support special events, and ensure timely responses within the event SLA.

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