Project Coordinator

At Sureserve, excellence is not just an expectation; it’s our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK.

Key Responsibilities

• Act as a central point of contact for project-related enquiries.
• Support the Operations Director, Project Manager, site teams, and subcontractors.
• Coordinate project administration to ensure efficient day-to-day operations.
• Deliver excellent customer service and maintain strong customer engagement throughout the project lifecycle.
• Log, investigate, and help resolve customer complaints to achieve positive outcomes.
• Assist with preparing quotations for Green Homes applications.
• Liaise daily with field-based teams regarding job allocation, progress updates, and completions.
• Ensure client systems are updated accurately and completion packs are produced efficiently.
• Maintain accurate project documentation and records.

What We’re Looking For

• Previous experience in a project coordination, administration, scheduling, or customer service role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem-solving and conflict resolution.
• High levels of accuracy and attention to detail.
• Strong customer service focus with a commitment to delivering positive outcomes.
• Ability to work collaboratively with colleagues, customers, and contractors.
• Good IT skills, including Microsoft Office applications.

What We Offer

• Salary up to £29,500.
• 28 days annual leave including bank holidays, plus Christmas/New Year shutdown.
• Company pension scheme.
• Life assurance.
• Employee Assistance Programme with 24/7 support.
• Flexible benefits platform including retail discounts, cycle-to-work scheme, and more.
• Career development opportunities within a growing national business.

Diversity & Inclusion

Sureserve is an equal opportunities employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all suitably qualified candidates and celebrate the differences that make us stronger.

Please note:

Applicants must have the right to work in the UK. Employment is subject to satisfactory pre-employment checks, including a DBS check.

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