Customer Support Specialist – Software
Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide.
This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. You’ll join a collaborative team where your ideas and customer insights can influence both products and processes.
The role
Your responsibilities will include:
- Responding to inbound customer enquiries and providing clear, practical solutions.
- Understanding customer requirements and helping users make effective use of the products.
- Gathering and analysing feedback to identify opportunities for improvement.
- Working with product, marketing and other teams to turn customer insights into action.
- Improving support processes and customer interactions, using technology and automation where appropriate.
- Taking ownership of issues and coordinating with colleagues to resolve them.
About you
Essential requirements include:
- 2–3 years’ experience in a customer-facing role.
- A bachelor’s degree graded 2:1 or above.
- Strong data analysis skills, with the ability to use insights to inform decisions.
- Excellent communication and collaboration skills.
- The ability to understand customer needs and respond with empathy.
- Strong organisational skills, including prioritising competing demands and seeing tasks through to completion.
- A practical approach to problem-solving and attention to detail.
Experience in cybersecurity or technology would be advantageous, alongside project management, handling complex customer accounts, or using Salesforce or a similar CRM platform.
Why apply?
You’ll join a business that values collaboration, customer service and continuous learning. There’s scope to contribute ideas, improve processes and develop your skills with support from your team.
Customer Support Specialist – Software – Knutsford
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