Customer Service Advisors

Customer Service Advisor – Littlehampton BN17

Duration: Temporary contract from 2nd November-18th December

Monday-Friday 08:45-17:15 (37.5 Hours)

Salary: £13.85 per hour (weekly pay)

Benefits

• Free safe on-site parking




• Weekly pay




• 10 % off pure gym membership

Key Responsibilities of a Customer Service Advisor

• Handle high-volume inbound calls for Line 1 clients in a fast-paced environment




• Place and process orders accurately over the phone




• Respond to customer queries, providing clear updates and first-time resolution where possible




• Complete admin tasks, including processing paper prescriptions (although the role will be predominantly telephone-based)




• Escalate issues appropriately and follow agreed work instructions/procedures




• Maintain accurate documentation and deliver a professional customer experience (full training provided)

Requirements of a Customer Service Advisor

• Are confident working on the phone for extended periods




• Have excellent customer service and communication skills




• Are comfortable speaking with clients and supporting them with a variety of enquiries




• Possess strong computer literacy




• Can effectively multitask across multiple systems simultaneously




• Have an excellent standard of spoken and written English




• Can learn new processes quickly and work in a fast-paced environment

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