Logistics Operations & Customer Success Specialist

SHIFT. is seeking an Operations Executive in London to enhance customer and driver experience. You will handle and resolve queries by phone and email, investigate issues, and ensure swift, satisfactory resolutions within SLAs.

You will collaborate with internal teams to address root causes, implement long-term improvements, and contribute to scalable, efficient delivery services. This role suits problem solvers who thrive in a fast-paced, collaborative environment and are keen to grow with Shift.

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