We are looking for a new team member to join our vibrant administration service in our South Hams Community Mental Health team, based at Leatside Surgery, Totnes.
This is a key administrative role supporting the delivery of high quality, patient-centred care through efficient and effective administrative support. As a Business Support Administrator, you will play an important part in ensuring the smooth running of administrative processes that underpin the work of the Community Mental Health Team.
Your responsibilities will include managing clinical correspondence, appointment scheduling, maintaining accurate patient records, and ensuring data is entered promptly and accurately into our clinical records system.
You will act as a first point of contact for administrative queries, liaising closely with clinical colleagues and other administrative staff to ensure seamless support for patients throughout their care pathway.
Main duties of the job
Administrative Support: Provide administrativesupport to the Community Mental Health Team, including the preparation,processing, and distribution of clinical correspondence, appointmentco-ordination, and updating patient records.
Communication and Liaison: Act as akey contact for administrative queries, liaising with colleagues, externalproviders, and other stakeholders such as patients, carers and professionals toensure effective communication and co-ordination.
Process Improvement: Contributeto the review and improvement of administrative processes to enhance efficiencyand support high-quality service delivery.
Compliance andConfidentiality: Ensure all administrative practices comply with Trust policies,procedures, and data protection standards.
About us
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people’s recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience – we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Person Specification
Experience
- Experience of working in an administrative team with competing demands; Proven meeting management and minute taking skills; Ability to produce high quality, accurate work with attention to detail; Evidence of prioritising workloads and adapt to change when required; Experience of dealing with confidential and complex information.
- Previous experience of administration in a Healthcare or Social Care including GP practice or hospitals; knowledge or experience of Mental Health.
Qualifications
- Business Administration Level 3 / T Level qualification, or equivalent experience. GCSE English and maths or equivalent.
- Microsoft office qualification or equivalent, ie ICDL (International Computer Driving Licence) Typing, Word or Text Processing to Stage 2 (or equivalent).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a yearPro Rata (22.5 hours per week)
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