Remote Renewal & Customer Success Specialist

MPLC is seeking a Customer Success Executive to own a portfolio of existing customers, take direct accountability for minimizing churn within that book, and drive renewal and expansion revenue while ensuring every customer site and location is properly licensed. This role requires proactive outbound calling, strong CRM discipline, and collaboration with Sales, Legal and Finance.

You’ll handle objections, monitor usage, ensure invoices are paid on time, and help grow net revenue retention across

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