About the Role
This permanent, full-time Service Administrator role in Branston suits someone with automotive dealership experience. Acting as the link between customers and workshop technicians, the post-holder manages bookings, updates clients on repair progress, and helps vehicles move through the garage efficiently. Strong communication, organisation, and customer service skills are essential, alongside the ability to coordinate schedules and maintain accurate records. The position offers a basic salary of £28,000 to £32,000 annually, with bonus potential and paid overtime providing scope to increase overall earnings. Working closely with a friendly team, the successful candidate ensures every motorist receives a professional experience from initial contact through to vehicle collection.
We are currently recruiting on behalf of our client for an experienced and customer-focused Service Advisor to join their busy and friendly team.
As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives a professional and first-class experience. You’ll be responsible for managing bookings, keeping customers updated throughout the repair process, and working closely with the technicians to ensure vehicles are completed efficiently and to a high standard.
What’s on Offer
- £28,000–£30,000 basic salary
- Good bonus opportunities
- Overtime available to increase your earnings
- Monday–Friday, 8:00am–5:30pm
- Occasional Saturday mornings
- A supportive and established team environment
- Long-term career opportunities
Your day-to-day responsibilities will include:
- Booking vehicles into the workshop and managing customer appointments
- Welcoming customers and understanding their requirements
- Liaising with technicians regarding vehicle inspections and repairs
- Preparing estimates and explaining recommended work to customers
- Keeping customers updated on the progress of their vehicle
- Advising customers on additional work and identifying sales opportunities
- Handling customer queries and resolving any issues professionally
- Ensuring all relevant paperwork and systems are kept accurate and up to dateWorking closely with the wider team to ensure the department operates smoothly
- Providing an excellent level of customer service from initial booking through to vehicle collection
About You
We’re looking for someone who is confident, organised and enjoys working with customers. Previous experience as a Service Advisor within an automotive environment would be highly desirable. You’ll need excellent communication skills, a professional manner and the ability to remain calm and organised in a busy workshop environment. Most importantly, you’ll be someone who takes pride in delivering great customer service and enjoys being part of a team.
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