Remote 1st-Line Customer Support Specialist

Mentor – Software for Children’s Services is seeking a friendly, organised 1st Line Customer Support Agent to join remotely, with occasional travel to our Leicester head office for meetings. You will handle phone, email and video calls, triage tickets, and provide training and guidance to customers using the Mentor system.

The role requires at least one year in a customer-facing position, strong English communication, and the ability to work independently.

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