About the Role
Are you organised, proactive and great at keeping things running smoothly? Do you enjoy helping people, managing information and being part of a team that makes a real difference?
At Connected Health, were looking for a motivated and detail-oriented Full-Time Coordination Administrator to join our team at our Belfast office, working closely with the Coordination Manager to support the day-to-day operations of the Coordination Department.
If youre a confident communicator with excellent organisational skills and a passion for delivering outstanding customer service, wed love to hear from you!
Key Duties and Responsibilities
- Client Satisfaction: Monitor and review online client satisfaction feedback, helping ensure concerns are identified and addressed appropriately.
- Staff Satisfaction: Monitor online staff satisfaction feedback and support the team in identifying opportunities to improve staff experience.
- Client Records Management: Create and maintain accurate client filing systems, both paper-based and electronic.
- Documentation: Ensure all relevant client paperwork is completed, organised and filed correctly.
- New Client Support: Prepare client information files for new clients homes, ensuring essential documentation is available and up to date.
- Auditing and Compliance: Review and audit clients daily record sheets, helping maintain accurate documentation and high standards of service delivery.
- Archiving: Manage the archiving of records for ceased clients in line with company procedures.
- Communication and Enquiries: Assist with incoming telephone calls from clients, Care Assistants, social workers and Health and Social Care Trust employees, ensuring enquiries are handled professionally and efficiently.
- Team Support: Provide general administrative support to the Coordination Department, helping the team deliver an efficient and responsive service.
You may also be required to undertake any other reasonable duties relevant to the role.
Essential Skills and Experience
Were looking for someone who is reliable, enthusiastic and comfortable working in a busy environment where organisation, communication and attention to detail are essential.
You will have:
- A minimum of one years administration experience.
- Experience working in a fast-paced environment, managing competing priorities effectively.
- Excellent organisational skills and strong attention to detail.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Excellent written and verbal communication skills.
- Previous experience delivering a high standard of customer service.
- Strong time management skills and the ability to meet deadlines.
- A proactive, positive and enthusiastic approach to work.
- A genuine desire to contribute to the success of the Coordination Team.
Desirable Criteria
- Previous experience in healthcare, homecare or a similar service-based environment.
- Experience maintaining confidential records and handling sensitive information.
- Familiarity with client record management systems and administrative processes.
- Experience in a domiciliary care work environment
Why Join Connected Health?
At Connected Health, our people are at the heart of everything we do. Were committed to creating a supportive working environment where our teams feel valued, recognised and encouraged to grow.
Heres what you can look forward to:
- £200 Sign-On Bonus A welcome bonus to get you started.
- £200 Refer a Friend Bonus Get rewarded for recommending great people to join our team.
- Cycle to Work Scheme Enjoy savings on cycling equipment and commuting.
- Local Business Discounts & Gym Memberships Access a range of offers to support your lifestyle and wellbeing.
- Blue Light Card Scheme Enjoy access to exclusive discounts and offers.
- Training & Development Opportunities Build your skills, expand your knowledge and progress your career.
ABOUT US
At Connected Health, we don’t just offer a job we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That’s why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
https://connected-
*Candidates who are successful at interview will be subject to background checks including, but not limited to, satisfactory references and an enhanced police check.*
Skills:administration
WHJS1_NI
…