Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.
What are your contributions to the team?
Role, Responsibilities and EngagementsResponsible for assigned aircraft maintenance employees and the daily and overall operations of the aircraft maintenance department, such as technical performance, safety, schedules, personnel, quality, and the performance of all aircraft maintenance activities for multiple line maintenance site(s).Develop annual Aircraft maintenance department budget including workforce requirements and approve payment of vendors’ or suppliers’ invoicesAchieve monthly financial objectives for Aircraft maintenance department i.e., labor margin, capital expenditures, and budgeted operating expensesEnsure all maintenance performed on aircraft, engines, avionics, and aircraft components meet EASA/CAA regulations, as well as customer quality expectationsMaintain compliance with all IOSH Health & Safety guidelines as per environmental lawsInterface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenanceDetermine staff training needs to maintain work force qualifications and productivityEnsure proper tooling and equipment is available to support operational requirementsActively support and integrate continuous improvement activities into program procedures and processesCollect and analyze service and maintenance data to identify trends and ensure margin performance is achievedAssist in the development of strategic plans to support new programs and capabilities based on analysis of market trends.
How to thrive in this role?
Skills, Knowledge, and ExperienceHave a proven track record of working in an aircraft maintenance facility environment with previous supervisory experiencePrior experience supporting AOG / Line Maintenance is desirablePossess a Bachelors degree in related area or equivalent years of experienceHave working knowledge of process improvement methodology and applicationHave accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programsBe familiar with Environmental, Health & Safety rules and regulationsDemonstrate excellent interpersonal and customer service skillsPossess strong planning and organizational skills with the ability to forecast labor and skill requirementsHave excellent presentation skills necessary to effectively communicate with customers and all levels of managementDemonstrate effective leadership and coaching skills with the ability to develop peopleHave research and analytical skills necessary to collect, analyze, and interpret survey data, customer behaviors, and general trends within the applicable aircraft market
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
JobOperations Director – Line Maintenance
Primary LocationBiggin Hill Service Center
OrganizationBombardier Services (UK)
Employee Status
Requisition 15815 Operations Director – Line Maintenance
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