Voice SVS Product Owner — Lead Genesys CX & IVR

HSBC is seeking an experienced Senior Product Owner for Voice SVS to lead end-to-end voice capabilities on Genesys Cloud CX. You will own vision, roadmap and backlog, align with stakeholders, and drive delivery of IVR, routing and telephony integrations across teams in the UK.

This role focuses on security, compliance and operational excellence. You will partner with telephony, network and engineering teams, set KPIs, and ensure reliable, scalable voice services while balancing risk and

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