Senior Delivery Manager

About the Role

The role sits within the Digital & Technology Transformation Team and bridges the gap between Product and Engineering, turning product ideas into clear functional, system and data requirements. Technology is central to the organisation’s evolution, with digital platforms being transformed and globally scalable solutions built across mobile applications, internal platforms and third-party services. Working closely with Product Managers, Engineers, Architecture and Data teams, the role ensures features are clearly defined and ready for development.

Key Responsibilities

• Translate product requirements into user stories, acceptance criteria, business rules and process flows.
• Own backlog detail and lead refinement sessions with Product and Engineering.
• Map customer journeys, business processes, systems, APIs and data flows.
• Identify technical impacts, dependencies, gaps and risks before development begins.
• Define data requirements, ownership, transformations and quality expectations.
• Support Product with analysis to inform priorities and technical decisions.
• Maintain clear and reusable requirements, mappings and decision records.
• Ensure test scenarios reflect agreed requirements and business rules.
• Investigate defects and production issues across applications, APIs and connected systems.
• Connect local and regional requirements with central Product and Engineering teams.

Required Experience & Qualifications

• Experience as a Technical Business Analyst, Systems Analyst, Business Analyst or Product Owner within an agile product team.
• Experience translating product requirements into detailed stories and acceptance criteria.
• A strong understanding of systems, APIs, integrations and data flows.
• Confidence working with JSON, REST APIs and tools such as Postman.
• Working knowledge of SQL for data investigation and validation.
• Experience mapping business processes and identifying downstream impacts.
• Strong collaboration skills with the confidence to challenge and influence.
• Experience using tools such as Jira and Confluence.
• A detail-focused approach without losing sight of the wider product outcome.

Preferred Skills

• Experience within membership, subscription, health and fitness, retail or multi-country digital platforms would be advantageous.
• Exposure to Azure services, mobile applications or data and AI products would be beneficial.

Workplace

• 40 hours per week

Benefits & Perks

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 25 days annual leave excluding bank holidays, plus a Celebration Day.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Private dental and healthcare insurance.
• Life assurance at 4x your salary.
• Discounts across Virgin Active, including guest passes and 50% off personal training sessions.
• Access to Virgin Family, including communication with colleagues across Virgin Group and discounts such as Virgin Atlantic, Virgin Holidays and Virgin Media/O2.

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