Lead Service & UX Designer

Overview

Lead Service Designer with strong UX capability to elevate Tangity’s Customer Experience and Service Design offering within NTT DATA. You’ll shape proposals, guide cross-functional teams, and deliver end-to-end service and product experiences. You’ll mentor juniors, run workshops, and collaborate with stakeholders to drive strategic, AI-informed transformation. This role blends research, design, and storytelling to create impactful, measurable experiences.

Pay / Benefits

• flexible work options
• continuous growth and development opportunities
• tailored benefits supporting wellbeing and financial security

Responsibilities

• Lead projects with senior stakeholders and design teams, shaping plans, workshops, and delivery roadmaps
• Synthesize research, analytics, and KPIs into delivery-ready requirements
• Develop service blueprints and human-centred AI-enabled design concepts
• Coach and develop junior team members and contribute to practice evolution
• Manage client relationships and design research activities with partners or internal teams
• Advocate for user-centred design value with non-design stakeholders
• Plan and participate in studio events, workshops, and industry activities
• Ensure solutions align with end-to-end digital product lifecycle and business goals

Key requirements

• 8+ years of experience across varied users, business problems, and devices
• Service designer core with UX skills
• Ability to lead projects with multiple designers
• Experience coaching and growing junior team members
• Strong communication and client-facing capabilities

• leadership and mentoring
• excellent written and verbal communication
• facilitation and collaboration
• service design
• UX design
• customer research

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