Project Manager – Workforce / Payments

Overview

As an Implementation Project Manager at Papaya Global, you drive customer onboarding and end-to-end implementations of EoR and payroll solutions. You will orchestrate cross-functional plans, schedules, and status updates to ensure timely delivery and high customer satisfaction. You’ll leverage AI-powered workflows and no/low-code automations to boost project execution, reporting, and efficiency. This role suits a proactive, collaborative professional who thrives in a fast-growing tech environment and engages stakeholders across the business to deliver impact.

Responsibilities

• Manage all phases of customer onboarding and develop detailed project plans, schedules, and status reports
• Create, optimize, and drive cross-functional project plans across teams, partners, and customers
• Lead customer interactions as main point of contact for implementation (weekly meetings, status reports, follow-ups)
• Coordinate planning and scheduling of multiple simultaneous implementation projects
• Partner with Implementation and Onboarding Managers on delivery within a larger strategic program
• Monitor and measure project performance using appropriate tools and techniques
• Ensure adherence to contractual obligations and timelines; escalate at risk
• Maintain positive customer relations through clear communication and proactive follow-up
• Identify additional services to add value and enhance customer experience
• Leverage AI-powered workflows and no/low-code automations to streamline tracking, reporting, and communications
• Identify opportunities to apply AI to repetitive processes and improve productivity and visibility
• Participate in internal projects as needed

Key requirements

• 5+ years in Project Management or Senior Project Management
• Experience in regional/global payroll operations
• Experience leading large, multi-faceted engagements
• Ability to manage multiple customers and projects simultaneously
• Strong internal communication skills across multiple groups
• Initiative to drive internal improvements and customer-facing enhancements
• Hands-on experience building AI-powered workflows and automations
• Experience creating AI-driven workflows or no/low-code solutions integrated into project processes
• Ability to identify opportunities for AI adoption to improve visibility, scalability, and customer experience

• strong communication
• cross-functional collaboration
• problem solving/ Conflict resolution
• AI-powered workflows
• no/low-code automations
• AI adoption in project management

…