Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?This role is in our Metering team, our team is responsible for installing, maintaining and managing meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers across the Group. This is a hybrid role with at least 3 days a week in our Newcastle HQ.
What will you be doing?As our
Product Owner , you’ll take strategic ownership of the business-critical systems that support our Metering operations, with a particular focus on
IFS Cloud, IFS Mobile Workforce Optimisation (MWO)
and associated integrations. You’ll be the key link between Metering Operations, M Group IT, external technology partners and client stakeholders, making sure our systems continue to support operational delivery, regulatory requirements, commercial objectives and future business growth.
Combining strong product ownership with hands-on technical capability, you’ll develop a detailed understanding of our Metering operation and turn business requirements into practical, scalable technology solutions. You’ll own the product roadmap and backlog, prioritise change and identify opportunities to make our systems and processes simpler, more efficient and more effective. You’ll also:
Own and maintain the product vision, roadmap and development priorities for Metering operational systems.
Manage and prioritise the product backlog, balancing business value, operational requirements, risk and compliance.
Act as the functional and technical owner for IFS Cloud, MWO and supporting platforms.
Own system administration and configuration, including workflows, business rules, user access and operational processes.
Design, configure, test and deploy approved small-to-medium system enhancements and changes.
Own IFS Cloud and PSO scheduling configuration, periodically reviewing the setup to identify opportunities for optimisation and improvement.
Work closely with Operations teams to understand business requirements and create, prioritise and maintain a roadmap of system changes.
Partner with M Group IT, Architecture, Infrastructure, Information Security and other technical teams to ensure solutions meet wider governance, security and technology standards.
Carry out and support impact assessments for system changes, upgrades and new functionality.
Coordinate testing activities, including system testing and user acceptance testing, ensuring changes are effectively transitioned into operational use.
Support the ongoing maintenance lifecycle of IFS and PSO, working with IT and Operations to plan upgrades, patches and associated testing.
Work with IFS, MGS support and IT teams to investigate and resolve system issues, including user access requirements.
Support business reporting requirements by creating new reports and making changes to existing IFS Quick Reports.
Facilitate workshops with stakeholders to gather, challenge and refine business and technical requirements.
Translate requirements into clear user stories, acceptance criteria and functional specifications where required.
Lead the technical assessment, design and implementation of system and process improvements.
Identify opportunities to automate and digitise processes, reducing manual activity and improving operational efficiency.
Support project delivery, system implementations and future mobilisations for growth and new business.
Provide post-deployment support and continue to optimise solutions based on operational feedback and performance.
Maintain clear and up-to-date system documentation, process maps and supporting materials.
Monitor the effectiveness and stability of the systems you own and work proactively with Central IT to identify and manage potential issues.
What they’ll bring:You’ll bring a strong combination of
product ownership, business systems knowledge and hands-on technical capability . Comfortable moving between operational and technical conversations, you’ll be able to understand a business challenge, translate it into a technology requirement and work with others to deliver a practical solution.
You’ll be analytical, organised and confident managing competing priorities, with the ability to challenge existing ways of working and identify opportunities for continuous improvement. Just as importantly, you’ll be comfortable building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way.
Essential:
Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms.
Strong working knowledge of
IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) .
Experience configuring and administering enterprise business systems.
Ability to design, build, test and implement system enhancements.
Understanding of system integrations, APIs and data flows.
Strong reporting, data analysis and troubleshooting capability.
Previous experience working as a Product Owner, Systems Analyst, Business Analyst, Business Systems Lead or within a similar systems-focused role.
Experience managing product backlogs and prioritising competing change requirements.
Strong experience translating business requirements into effective technical solutions.
Excellent stakeholder management and facilitation skills.
Strong analytical, problem-solving and organisational skills.
Ability to communicate technical concepts clearly to non-technical stakeholders.
Degree-level education or equivalent practical experience in Information Technology, Business Systems, Engineering or a related discipline.
Demonstrable experience administering and improving enterprise business systems.
Desirable:
IFS Cloud certification, MWO accreditation or equivalent platform experience.
Utilities, metering or field operations experience.
Experience across wider business systems, including CRM, scheduling, workforce management and operational reporting platforms.
Experience supporting large-scale transformation or system implementation programmes.
Understanding of enterprise architecture principles.
Experience working within complex, multi-vendor IT environments.
Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO) or equivalent Product Owner qualification.
Lean Six Sigma qualification.
What’s in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include;
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers;
25 days plus bank holidays
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re
responsible
and go further for our people, clients, communities and the planet
We’re
open
and seek new and better ways of exceeding expectations
We’re
together
and as one team; the whole is greater than the sum of the parts
We’re
ambitious
and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note:
Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3 rd
party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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