COO, Customer Operations & Service Excellence

MHR is seeking a Chief Operating Officer to lead end-to-end customer operations and service delivery. You will unite Professional Services, Managed Services, Service Desk, and Service Design into one operating model, driving consistent, high-quality outcomes and scalable growth across the business.

You will shape strategy, strengthen operational discipline, and balance customer value with commercial performance while maintaining a strong customer-first culture across the organisation.

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