Director: AI-Driven Front Office Transformation

PwC UK is seeking a Director to lead technology-enabled front-office transformation across Commerce, Omnichannel and Customer Service for Consumer Markets clients, spanning Retail, Consumer Goods, Travel and Logistics. You will drive AI-enabled customer service and agentic commerce initiatives, aligning business strategy with cutting-edge technology.

You will shape architectures, manage multi-vendor delivery, and grow client relationships with senior leadership, delivering measurable revenue

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