Indoor SMR Operations Lead – Dispatch & WIP Excellence

The AA in Oldbury is seeking an experienced Operations Manager – SMR Indoor Operations to lead the operational control environment for our Mobile Mechanic and wider SMR activity. You will ensure day-to-day management of workload, technician support, dispatch and customer exceptions with clear rhythms and ownership.

Working with field operations, planning, technology and product teams, you will translate real-time data into actions, address risks promptly and coach managers to improve service,

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