Service Desk Analyst — 1st Line IT Support (24/7 Shifts)

NEC Software Solutions in Hartlepool seeks a 1st line IT Support Analyst to deliver frontline IT support for users, manage tickets, and resolve incidents within SLAs. The role requires strong customer service, timekeeping, and ITIL awareness, with eligibility for UK security clearance.

You will handle incidents, service requests, and change requests, logging all details in ITSM, and provide timely updates while maintaining documentation and participating in team meetings.

#J-18808-Ljbffr…