IT Service Delivery Lead – Service Desk & ITIL Expert

Opencast is a growing tech consultancy focused on user-centred solutions for government and business. We seek an experienced IT Service Delivery Manager to lead the service desk, maintain ITIL-aligned processes and support the ISO 20000-1 framework.

You’ll work hands-on across incidents and requests up to 3rd line, collaborate with multiple teams, and be based at our Newcastle HQ with regular on-site presence. We value approachable, organised problem-solvers who champion high-quality IT support.

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