Principal Service Desk Analyst – IT Incident Specialist

Company: Methods
Apply for the Principal Service Desk Analyst – IT Incident Specialist
Location: Manchester
Job Description:

Methods Business and Digital Technology Limited is seeking a Principal Service Desk Analyst to provide advanced support across Microsoft technologies and cloud platforms, while mentoring the team and driving proactive problem resolution.

You will resolve complex incidents, manage escalations, and collaborate with internal and external resources to maintain high customer satisfaction. Flexible working is available with core responsibilities in managed services.

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Posted: October 13th, 2026