Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division.As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.
Amongst other tasks the Apple Systems Engineer will be responsible for;
- Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
- Issue resolution
- Maintenance and automation of software for patch management
- Basic network troubleshooting and diagnostics
- MDM (Jamf) solution maintenance
- Solutions documentation
- ISO procedure documentation
- Ability to communicate technical concepts to a nontechnical audience
Key Skills
Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
A passion for all things technology related
Excellent all round communication skills especially in questioning and listening.
Excellent personal planning and work organisation skills
Excellent telephone manner
Ability to demonstrate solutions to customers when necessary
Experience* &/or certification of any of the following:
Jamf Certified
- Jamf Pro CCA or 300
- Jamf Protect or 270 or above
- Knowledge of modern Jamf management including Blueprints & SSO
Apple School Manager
Apple Business
Entra ID
Jamf Connect
PSSO
Jamf Protect
Jamf Security Cloud
A sneak peak at some of our employee benefits…
- Gymmembershipcontribution
- HealthCash Plan
- Increasedannualleave withlength ofservice
- Free annual leave on your birthday
- Length of service bonus
- Free Will Writing service
- And more!
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