Head of Customer Experience & Service Excellence

Diaspora Insurance is seeking a seasoned Customer Experience leader to own end-to-end journeys for UK and diaspora customers. You will drive strategy, culture, and delivery to boost NPS, reduce complaints, and improve retention while ensuring FCA Consumer Duty compliance.

Lead the service expansion across digital channels and customer portals, embedding a data-driven approach with dashboards for Exco/Board reporting and budget management.

#J-18808-Ljbffr…