Rail Disruption & Customer Experience Coordinator

Transport UK Rail Replacement in Scotland seeks a Rail Replacement Coordinator to oversee services across the Scotland rail network during disruptions and pre-planned work. You will ensure passengers are informed and receive a safe, reliable travel experience.

You will be trained to handle disruption scenarios, manage on-time running, make announcements, support safety duties, and assist with customer service and revenue. A safety critical medical may be required.

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