IT Service Manager – Lead Customer IT Delivery (Hybrid)

Company: AWD online
Apply for the IT Service Manager – Lead Customer IT Delivery (Hybrid)
Location: Nottingham
Job Description:

AWD online is seeking an IT Service Manager to influence service quality, customer experience and business outcomes within a major digital transformation. You will lead a cross-functional Business Partner team, translating business needs into service improvements, priorities and investment opportunities, across IT Service Management.

You will drive demand management, continual improvement and effective collaboration with service, delivery, product and supplier teams, using performance data and

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Posted: October 13th, 2026