Regulatory Conduct & Customer Outcomes Analyst

Lorien in London is seeking a qualified Analyst to join the Customer Outcomes Team. You will help implement the conduct risk framework and complaints processes to ensure strong customer outcomes, working with Underwriters, Compliance, Claims and TPAs.

You will provide regulatory guidance, monitor requirements, and support reporting to the Board and Conduct Committee, while upholding the Senior Managers and Certification Regime rules and ensuring compliance across the business.

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