Operations Strategy Lead – Customer Delivery & Growth

Shellworks is seeking a Customer Operations Strategist in London (N4). The role requires owning end-to-end delivery, coordinating catalogue orders, POs, logistics and supplier communications.

You will build systems to support rapid growth and maintain strong relationships with customers through proactive reviews and forecasting. The ideal candidate thrives in a high-intensity environment, combines commercial sense with operational rigor, and takes ownership of delivering results.

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