Company: The Hyde Group
Location: City of Westminster
Job Description:
The Hyde Group is seeking a Complaints Manager to lead the Customer Experience team and oversee a responsive, customer-focused complaints service in London. You will drive fair handling, timely resolution and continuous improvement while promoting wellbeing and development.
The role requires strong leadership, regulatory knowledge (Housing Ombudsman Code) and the ability to translate feedback into actionable service enhancements.
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Posted: October 13th, 2026