We are seeking a Deputy Client Relationship Manager to join our team onsite with a prestigious corporate client. You’ll work closely with the Client Relationship Manager, playing a key role in delivering operational excellence, workplace readiness, and an exceptional occupant experience across a flagship headquarters across all soft services.
You’ll lead afternoon and evening operations, ensuring services run smoothly during the busiest periods of the day while maintaining the highest standards of customer service and workplace presentation.
Key Responsibilities
- Lead afternoon and evening service operations across the site.
- Ensure all occupied areas remain workplace-ready and presented to the highest standard.
- Provide leadership and support to Supervisors, Janitors, and Washroom Excellence Ambassadors.
- Manage service requests, escalations, and operational priorities.
- Maintain exceptional standards across offices, meeting rooms, collaboration spaces, breakout areas, welfare facilities, and washrooms.
- Ensure service requests are completed within agreed service levels.
- Support the Client Relationship Manager in delivering operational and contractual objectives.
- Coordinate operational support for internal and external events.
- Lead, coach, and develop operational teams.
- Manage attendance, performance, and daily resource deployment.
- Team engagement and attendance metrics.
Ideal Candidate
You will have experience leading teams within Facilities Management, Workplace Experience, Hospitality, or Soft Services environments and a passion for delivering outstanding customer experiences. A confident and hands-on leader, you will be skilled at motivating teams, managing operational priorities, and building positive relationships with stakeholders.
You will be highly organised, customer-focused, and capable of making sound decisions in a fast-paced environment. Experience within a corporate headquarters, financial services, or other high-profile client environment would be advantageous, as would experience managing service performance, workplace standards, and continuous improvement initiatives.
About us
For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work. Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve-now and for generations to come. ‘When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.
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