Customer Experience Analytics Specialist

Henkel is seeking a data‑driven analyst to transform complex data into actionable insights, supporting Customer Experience and Order‑to‑Cash processes. You will build dashboards, monitor KPIs and collaborate with CSX, Supply Planning and other teams to improve customer outcomes and operational efficiency.

The role emphasizes automation, AI-enabled analytics, and data quality improvements, using SAP, Power BI, Service Cloud and Celonis to deliver timely, accurate analytics and guidance for

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