Strategic Customer Success & Resolution Lead

Company: JLA Group
Apply for the Strategic Customer Success & Resolution Lead
Location: Ripponden
Job Description:

JLA Group is seeking a Customer Relationship Manager to own the customer experience and relationship, acting as the primary contact and guiding complex resolutions across functions. You’ll help strengthen retention, protect cash collection, and translate customer insight into preventative actions.

Join a role that partners with Sales, Credit Control, Care Advisors, Resolution Experts, and Account Managers to deliver professional outcomes and continuous improvement in customer success.

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Posted: October 13th, 2026