Hybrid Casework Administrator – Higher Education Complaints

Office of the Independent Adjudicator (OIA) is seeking a Casework Administrator to join the Casework Support Team in a hybrid role based in Reading. You will provide excellent customer service to students and external stakeholders, with a daily phone shift and a focus on accurate case handling.

The role offers training, mentoring, and progression within the ombudsman service, with starting salary at £30,283 and a pathway to develop expertise in higher education complaints handling.

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