Customer Service Administrator

Are you passionate about delivering outstanding customer service? Our client is seeking a proactive Customer Service Administrator to support a busy, high-performing team based on the outskirts of Banbury. You ll be a key point of contact for customers, ensuring orders are processed accurately, queries are resolved promptly, and the wider sales and operations teams are supported with first-class administration.,

• Process and upload customer orders accurately (SAP & Excel).
• Manage order amendments, cancellations and substitutions efficiently.
• Handle inbound enquiries by phone and email, providing delivery updates and product information.
• Maintain accurate customer records, including contact and consignee details.
• Check pricing, minimum order values and carriage charges are applied correctly.
• Issue and verify order confirmations against original orders.
• Liaise with purchasing, transport and accounts/credit control to resolve queries.
• Log, investigate and resolve customer complaints to a satisfactory conclusion.
• File and maintain documentation in a timely, organised manner.
• Support the sales team with general administrative tasks.
• Motivated, organised and flexible with a strong team ethic.
• Excellent IT proficiency, particularly Excel and Microsoft Office.
• Confident communicator with a clear, professional telephone manner.
• High attention to detail with strong numeracy and accuracy.
• Able to work under pressure, manage deadlines and use initiative.
• Analytical, problem-solving mindset; quick to learn new systems.
• SAP experience is advantageous (full training provided).
• Competitive Salary
• Office based: Monday Friday 8:30am 5pm
• Very occasional working on Bank Holidays/Saturdays may be required.
• Onsite parking.
• Full training provided.

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