1st Line IT Support Engineer

Peaple Talent are working with an established IT services business that is looking to grow its service desk team. They are looking for a 1st Line Support Engineer to act as the first point of contact for customers, resolving technical issues and delivering excellent service. This is a great opportunity for someone looking to start or develop their IT career, with training, support and exposure to a range of technologies.

The Role:

• Act as the first point of contact for customer incidents and service requests, providing support via phone, email and the service portal.
• Take ownership of tickets from initial contact through to resolution or escalation, ensuring issues are handled efficiently.
• Work to agreed SLAs, keeping customers informed of progress and providing a professional, reliable service throughout.
• Recognise when issues need escalating, providing clear handover notes and following established processes and procedures.
• Identify recurring issues and potential underlying problems, flagging these to the wider team to help improve service delivery.

The Candidate:

• A genuine interest in technology and a desire to build a career in IT support; previous IT support experience is beneficial but not essential.
• Strong communication skills, with the ability to provide friendly, clear and professional support to a range of customers.
• Good organisational skills and a proactive approach to managing tickets, prioritising tasks and keeping work on track.
• A collaborative attitude, with the confidence to ask questions, share knowledge and work with colleagues to resolve issues.
• Reliable, customer-focused and calm under pressure, with a willingness to take ownership and develop technically.

The Package:

• 25 days annual leave plus bank holidays
• Hybrid and flexible working
• Training and development, including free access to training platforms, support towards Microsoft certifications and clear career progression paths
• Employee perks scheme, company pension and life insurance
• Wellbeing package including 24/7 online GP, free counselling and financial and legal support

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