Service Desk Analyst — Patient-Centric IT Support

Company: NHS Scotland
Apply for the Service Desk Analyst — Patient-Centric IT Support
Location: Inverness
Job Description:

NHS Highland is seeking a Service Desk Analyst within its eHealth department to provide first line support and ensure uptime for users across the NHS Highland estate. You will respond to calls from multiple channels, log incidents, diagnose issues and coordinate rapid resolution to restore clinical and administrative services.

The role emphasizes customer care, clear communication and proactive problem solving, contributing to service improvements and the stability of essential NHS systems.

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Posted: October 13th, 2026