Customer Service Associate

Job Description

CUSTOMER SERVICE ASSOCIATE – Pharmacy

Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG

Monday to Friday – 40 hours per week – split shifts each week, 8am to 5pm and 9am to 6pm

Job Purpose And Key Responsbilities

• Deal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database




• Recognise and report adverse events in accordance with SOP and within specified timeline




• Responde promplty to customer queries, and raise complaints where appropriate




• Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department




• Order processing and invoicing




• Communicate/Collaborate with all internal departments




• Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate

Specialised Knowledge and Requirements

• Excellent telephone manner




• Excellent Organisational Skills, Show Initiative And Be Proactive




• Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut




• Strong social and interpersonal skills when dealing with internal and external clients




• Must have a good eye for detail, be able to work well under pressure and be a quick learner




• Must be able to build effective working relationships with Senior Managers and their suport staff




• Team player mentality with the ability to work on own initiative and influence others




• Must appreciate the need for retaining confidentiality

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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