Venue Office Manager (9-month FTC)

About the Role

The role provides administrative and operational support to the Venue Sales Director and the wider Venue Hospitality team within the Venue & Hospitality department. The post-holder oversees the administration of the Venue division office, manages the matchday reception team and rotas, and supports the delivery of premium hospitality on matchdays. The position works closely with the Venue Management Team to ensure office processes, projects and day-to-day activities run efficiently, and requires accuracy, efficiency and strict confidentiality.

Key Responsibilities

• Manage the Venue Sales Director’s diary, ensuring time is prioritised and used effectively.
• Provide regular administrative and operational support to the Venue Management Team and the Venue Sales Director, including support with ongoing projects, business priorities and ad hoc operational requirements.
• Oversee the administration of the Venue division office, including management support, weekly meetings, purchase orders, expenses, stationery and uniform requests.
• Manage the matchday reception team and rotas, ensuring reception areas operate smoothly and consistently deliver a high standard of hospitality.
• Ensure accurate and timely payroll processing for the matchday reception team and past players, maintaining payroll records and resolving discrepancies so that all payments are processed correctly and in line with company deadlines.
• Coordinate and book hostesses for matchdays.
• Assist with onboarding and induction plans for new starters.
• Manage charity requests relating to signed merchandise and hospitality.
• Monitor and maintain stock levels of matchday collateral, including card for team sheets, itineraries and related materials.
• Support the administration of premium hospitality areas, including Boxes, Mill Suites and the Directors’ Box.

Required Experience & Qualifications

• Knowledge of the football landscape.
• Excellent verbal and written communication skills.
• Understanding of company adjectives.
• Experience of using a ticketing platform.
• Organised and efficient, especially when working under pressure.
• Confident in client-facing situations.
• Ability to maintain strict confidentiality.
• Ability to complete all administration accurately and efficiently.
• Willingness to embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and in interactions with others.
• Adherence to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• Commitment to acting as an ambassador for diversity, equality and inclusion, treating others fairly in line with the Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels.
• Commitment to creating a safe environment and acting to protect all young people and vulnerable adults in your care or attending club premises, reporting any concerns to the Safeguarding Lead.
• Willingness to report any misconduct or suspected misconduct to the HR Department.
• Successful applicants must complete a DBS Check prior to starting employment; depending on the role, other child protection screening may also be required.

The Application Process

• Reasonable adjustments to the recruitment process are available to applicants on request.

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