Empathy-Driven Customer Experience Specialist

Company: Motability Operations Ltd
Apply for the Empathy-Driven Customer Experience Specialist
Location: City of Edinburgh
Job Description:

Motability Operations Ltd in Edinburgh is seeking a Customer Experience Specialist to deliver empathetic, personalised support to customers during important moments. No scripts, real responsibility from day one, and the ability to make decisions that balance customer needs with business requirements.

You’ll bring resilience, adaptability, and excellent communication to manage challenging conversations with confidence and build trust quickly.

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Posted: October 13th, 2026