Customer Complaints & Experience Analyst

NatWest Group is seeking a Complaints Analyst to own the end-to-end handling of customer complaints across NatWest Boxed. You’ll liaise with customers to understand issues, conduct investigations and respond within timescales, while upholding fair outcomes and empathy.

You’ll analyse trends, support improvements to customer experience, growth and efficiency, and ensure complaints are documented in line with internal policies and SLAs.

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