Football Services Administrator

About the Role

The role provides front-of-house and administrative support across Chelsea FC’s Academy operations at Cobham, helping to deliver a first-class experience for players, parents, staff and visitors. It sits within the Academy and supports the smooth, professional and efficient running of day-to-day activities. The postholder acts as a key point of contact and provides administrative coordination across fixtures, events, travel and systems.

Key Responsibilities

• Deliver a professional and welcoming reception service.
• Manage visitor sign-ins in line with safeguarding and security requirements.
• Provide day-to-day administrative support, including record keeping, communications, purchase orders and document management.
• Maintain accurate information across Academy systems, including Teamworks and Concur.
• Coordinate casual staff timesheets, expenses and administrative processes.
• Support Academy fixtures, matchday logistics, tours and travel arrangements.
• Assist with the planning and delivery of Academy events and staff activities.
• Liaise with internal departments and external stakeholders to ensure seamless operations.
• Embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others.
• Adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• Act as an ambassador for diversity, equality and inclusion, and demonstrate a positive commitment by treating others fairly in line with the Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels.
• Create a safe environment and act to protect all young people and vulnerable adults in the role’s care or attending club premises, and report any concerns to the Safeguarding Lead.
• Report any misconduct or suspected misconduct to the HR Department.

Required Experience & Qualifications

• Experienced in administration, operations or a customer-facing role.
• Highly organised with excellent attention to detail.
• Confident communicator with a professional and approachable manner.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable using administrative systems and Microsoft Office.
• Trustworthy, discreet and committed to maintaining confidentiality.
• Understanding of safeguarding responsibilities and professional standards.
• Successful applicants must complete a DBS Check prior to starting employment.
• Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

Preferred Skills

• Experience with Teamworks or Concur is desirable but not essential.

Workplace

• Flexibility to work one evening per week and bi-weekly weekend activities.
• Occasional support for events and tours may be required.

The Application Process

Applications are reviewed on a rolling basis and the position may be filled early if a large number of applications is received. Reasonable adjustments to the recruitment process are available on request.

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