We are recruiting an experienced Assistant Facilities Manager to support the delivery of a national Hard and Soft FM contract across a portfolio of government buildings in the North East. Working as part of a wider regional team, you will play an important role in maintaining high standards of compliance, performance and service delivery across 2 client sites., The contract covers a broad range of facilities services, including engineering, planned and reactive maintenance, cleaning, catering and security, giving the successful candidate exposure to both Hard and Soft FM operations. You will need a strong understanding of statutory compliance, PPM, reactive maintenance and engineering service delivery, ensuring that works are completed safely, correctly and within the required standards. You will also support the management of site-based teams and suppliers, with previous experience supervising or managing people highly desirable.
- Support the Contract Manager with the day-to-day delivery of Hard and Soft FM services across Newcastle and Thirsk.
- Take an active role in ensuring statutory, regulatory and contractual compliance across both sites.
- Oversee the delivery of planned preventative and reactive maintenance, ensuring works are completed within agreed SLAs and KPIs.
- Monitor Hard FM compliance documentation, maintenance records, statutory inspections and remedial actions.
- Coordinate and support site-based engineering, cleaning, catering and security services.
- Provide day-to-day supervision and support to employees, contractors and subcontractors.
- Monitor CAFM and Helpdesk activity, ensuring jobs are accurately recorded and progressed through to completion.
- Identify service delivery issues and take proactive action to resolve them.
- Work closely with clients, site stakeholders and suppliers to maintain strong working relationships.
- Support regular contract meetings, audits, inspections and performance reviews.
- Assist with health & safety, risk assessments, compliance reporting and wider contract administration.
- Previous experience within a Facilities Management / Assistant Facilities Management role.
- Strong knowledge of Hard FM services, engineering maintenance and statutory compliance – this is essential.
- Experience of working across multiple sites or within a complex FM environment.
- Previous experience supervising or managing teams, ideally within cleaning, Soft FM or facilities operations.
- Good understanding of PPM, reactive maintenance, CAFM systems and Helpdesk processes.
- Confident working with contractors, subcontractors and service providers.
- Strong communication and stakeholder management skills.
- IOSH Managing Safely or equivalent qualification is desirable.
- Full UK driving licence – essential.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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