Company: M&S Bank
Location: Chester
Job Description:
M&S Bank is seeking an AQM Analyst to help monitor and improve call quality across contact channels. You will analyze data, validate language patterns, and configure automated rules using Form Designer and Speech Analytics tools.
You will work with frontline teams to implement insights, develop KPIs, and support change initiatives that enhance customer experience while ensuring fair monitoring practices.
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Posted: October 13th, 2026