Customer Care Officer — Investigations & Stakeholder Liaison

Brighton & Hove City Council is looking for a proactive Customer Service Officer to join the team. The role is office-based, full-time with 5.5 hours of contracted overtime weekly, and you will log enquiries and carry out in-depth investigations to provide high-quality written responses to residents, leaseholders, councillors and MPs.

You will liaise with repairs trades teams and stakeholders to monitor resolutions through to completion, work under tight deadlines, and remain composed in a

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