Membership Support Advisor – Glasgow

About the Role

This role handles member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email. It processes membership queries in a timely, accurate and efficient manner and actively engages with members to deliver the best possible quality and service. Based in a membership hub, the role works as part of a team focused on providing outstanding service and support to members, with a consistent and structured working pattern.

Key Responsibilities

• Handle member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide the best possible quality and service.
• Provide outstanding service and support to members as part of a team.
• Work as part of a team focused on delivering outstanding service and support to members.

Required Experience & Qualifications

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilience and the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Ability to commute to the hub within a reasonable distance, as the position is fully office-based.

Preferred Skills

• Previous experience in a call centre environment.

Workplace

• Based at a hub within the Glasgow West End David Lloyd Club.
• Fully office-based.
• Working hours are either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.
• Located at the Glasgow West End membership hub.

Salary

• £27,040

Benefits & Perks

• Free Club Membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream app: get paid on demand.
• Access to the Benefits Suite.

About the Company

David Lloyd Clubs is Europe’s leading premium health and wellness group, and its team members are ambassadors of the business. Together, we’re more than a Club, and we aim to create a thriving and inclusive culture.

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