Head of Customer Service

Overview

In this role you will lead Arjo UKI Customer Service to deliver service excellence through performance and insight. You will shape customer outcomes and streamline operations—from orders and deliveries to issue resolution—while driving automation and best practices. You’ll foster a high-performing, customer-focused team and partner with senior leadership to embed continuous improvement. This is a chance to impact patient care by elevating the customer journey across the business.

Pay / Benefits

• competitive package
• training and professional development opportunities

Responsibilities

• Lead, develop and motivate the Customer Service team to deliver customer-focused results
• Provide coaching, mentoring and development support to team members
• Own analytics, governance and reporting to drive operational excellence
• Oversee customer administration and business support processes across the business
• Drive automation and adoption of best practices across UKI
• Lead performance improvement and insights to enhance the customer journey

Key requirements

• Experience leading high-performing customer service teams
• Proven ability to improve complex customer service processes
• Experience in change management and driving continuous improvement
• Strong customer-first mindset and commercial awareness
• Ability to collaborate effectively across a diverse organisation

• leadership
• coaching
• collaboration
• customer service analytics
• governance and performance reporting
• process automation and improvement

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