Job Description
Hostel Support Workern Richmond, Londonn £32,995
ABOUT US
n We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.
THE ROLE
n You will provide a safe, welcoming, and responsive service for residents within a 14-bed, 24-hour hostel, ensuring their welfare, dignity, and protection at all times during day and evening shifts. The postholder must be able to work shift patterns such as 8am – 4pm or 2pm – 10pm.
n You will work with vulnerable adults, remaining alert to risk, responding appropriately to concerns or incidents, and following SPEAR’s safeguarding and risk management procedures.
n Working closely with colleagues across the service, you will maintain accurate records, clear communication, and effective handovers to ensure continuity of support between shifts.
n You will hold a small caseload of residents, providing key-work support that is person-centred, trauma-informed, and focused on promoting independence, stability, and wellbeing. Your role will help create a calm, well-managed, and supportive hostel environment, where residents feel safe, respected, and encouraged to engage with support and services.
n You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:
n – Generous holiday – 26 days, plus public holidays (pro rata), rising by up to five extra days with length of service.n – Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.n – Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).n – Cycle to Work – Save on a new bike and accessories through salary sacrifice.n – Season ticket loan – Interest-free loan for annual travel passes.n – Moving house day – Extra day’s leave when you move home.n – Financial security – Life assurance (4x salary) and interest-free emergency staff loan.n – Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.n – Career development – Ongoing training, learning, and progression opportunities.n – Blue Light Card – Discounts across a wide range of shops, restaurants, and services.
n Want to know more about the role? Read the full Job Description now!
n At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.
n So, if you’re seeking your next challenge as a Hostel Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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