Platform Reliability & Service Excellence Lead (London)

Hansen Technologies, a global software and services provider, seeks a Head of Delivery Excellence for Platform Operations and Service Assurance in London. You will own operational health, reliability, resilience and governance of the customer platform, leading a move to a proactive, mature service organisation.

You will drive major incident management, monitoring strategies with Dynatrace and Davis AI, and lead Service Desk and Production Support teams, partnering with stakeholders to ensure

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