European Program Lead – After Sales & Reverse Logistics

JD.COM is seeking a Program Owner in the Last Mile Delivery Team to lead a core European program that strengthens JD Logistics After Sales and Reverse Logistics, improving customer experience. You will work with Leadership Team, Country Teams and stakeholders to refine strategy, define standards, and execute improvements in After Sales and reverse logistics.

The role requires fluent English, 5+ years in the field, a bachelor’s degree, and strong data analysis and communication skills in a

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